Refund and Returns Policy

RETURN POLICY

Effective Date: 20th May 2026

Last Updated: 20th May 2026
Country of Operation: Ghana

1. Introduction

At WendStarOnlineShop.com, we want you to love your purchase. If something is not right, this Return Policy explains your options.

By making a purchase on our website, you agree to this Return Policy.

2. Our Contact Information

📧 Email: support@wendstaronlineshop.com or info@wendstaronlineshop.com

📞 Phone / WhatsApp:
+233550365767
+233500676120
+233595441938
+233506207695

📍 Business Address (Ghana): CG-1658-7039

3. Return Eligibility

You may return an item if:

  • ✅ You request the return within 3 days of receiving your order

  • ✅ The item is unused, unwashed, and in original packaging

  • ✅ The item has no damage caused by you

4. Non-Returnable Items

The following items cannot be returned:

  • ❌ Earrings (hygiene reasons)

  • ❌ Intimate apparel (underwear, swimwear)

  • ❌ Digital products or gift cards

  • ❌ Items marked “Final Sale” or “Clearance”

  • ❌ Custom or personalized orders

5. Pre-Order Cancellations

  • You may cancel a pre-order within 48 hours of placing the order

  • After 48 hours, pre-orders cannot be canceled or returned

6. How to Return an Item

Step 1: Email us at support@wendstaronlineshop.com with:

  • Your order number

  • Product name

  • Reason for return

  • Clear photo of the item (if damaged or defective)

Step 2: Wait for our approval. We will respond within 2 business days.

Step 3: Ship the item to our business address:
CG-1658-7039, Ghana

Step 4: Once we receive and inspect the item, we will process your refund.

7. Return Shipping Costs

 
 
Situation Who Pays Shipping
Wrong item sent by vendor Vendor pays
Damaged or defective item Vendor pays
Customer changed mind Customer pays
Customer ordered wrong size/color Customer pays

We recommend using a trackable shipping method. We are not responsible for lost returns.

8. Refunds

Once we receive and inspect your return:

  • ✅ Refunds are processed within 7 to 60 days

  • ✅ Refund goes back to your original payment method (Mobile Money, bank transfer, Visa, Mastercard)

  • ✅ You will receive a confirmation email

Note: Shipping fees are non-refundable unless the return was our error or vendor error.

9. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery

  • Provide your order number and clear photos

  • We will arrange a replacement or full refund at no cost to you

10. Vendor Responsibility

WendStarOnlineShop.com is a marketplace. Vendors are responsible for their own products. If a vendor refuses to accept a valid return, we will help mediate, but final responsibility lies with the vendor.

We act in good faith to resolve all return issues.

11. No Legal Business Registration Disclaimer

WendStarOnlineShop.com is currently in the process of formal business registration in Ghana. Until then, we operate with full transparency and commitment to fair returns. Every customer will be treated fairly.

12. Changes to This Return Policy

We may update this Return Policy at any time. Changes are effective immediately upon posting. The “Last Updated” date at the top will change.

13. Acceptance

By making a purchase on WendStarOnlineShop.com, you confirm that you have read, understood, and agreed to this Return Policy.