Shipping Policy

1 Shipping Overview

Every pre-order placed on Wendstar Online Shop follows a two-stage shipping journey:

• Stage 1 — From Supplier to Our Ghana Warehouse: Your item is shipped from our verified international supplier network to our warehouse in Ghana.
• Stage 2 — From Our Warehouse to You: Once your item arrives in Ghana, we arrange final delivery to your address. This stage carries an additional delivery charge.

2 Dispatch Timeline

Once your pre-order is confirmed and paid, we begin preparing the shipment. Your item is dispatched from our supplier 2 weeks after your order is placed. This 2-week window allows us to:

• Verify your order details and payment.
• Place the order with our verified supplier.
• Consolidate, inspect, and prepare your item for international dispatch.
• Provide you with an initial dispatch confirmation.

You will receive an email and SMS confirming the exact dispatch date of your item.

3 Shipping Methods

We offer two shipping methods from our supplier to our Ghana warehouse. Each offers a different balance of speed and cost:

4 Arrival at Our Warehouse

Once your item arrives at our Ghana warehouse, the following happens:

5 Final Delivery to You

Final delivery is the last stage of the shipping journey — getting your item from our Ghana warehouse to your doorstep.

• Delivery is an additional charge. This fee is NOT included in the product price or the shipping fee to our warehouse.
• Delivery fees vary by location. The exact fee depends on your address (region, city, or area).
• Payment before dispatch. We require the delivery fee to be paid before dispatching your item to you.
• Tracking provided. You’ll receive tracking details when your item leaves our warehouse.
• Delivery timeline: Typically 1 – 5 business days depending on your location within Ghana.

6 Shipping & Delivery Fees

We maintain a clear and transparent fee structure. Here’s what you pay and when:

• Product Price: The cost of the item itself, shown on the product page.
• Shipping Fee (Stage 1): Paid at checkout. Covers the supplier-to-Ghana-warehouse shipping via Flight or Ship.
• Delivery Fee (Stage 2): Paid before final dispatch. Covers the warehouse-to-door delivery within Ghana.

All fees are displayed clearly before payment is requested. We never add hidden charges.

7 Tracking Your Order

We keep you informed at every step of the shipping journey. You will receive:

• Order Confirmation: Immediately after placing your pre-order.
• Dispatch Confirmation: When your item leaves the supplier (2 weeks after order).
• Warehouse Arrival Notification: When your item reaches our Ghana warehouse.
• Delivery Fee Notice: Before we dispatch to your address.
• Final Delivery Tracking: Once your item leaves our warehouse.

You can also check the status of your order at any time through your account dashboard or by using our Track Order page.

8 Lost, Damaged, or Delayed Shipments

We understand that shipping issues can be frustrating. Here’s how we handle them:

Delays:

• Delays may occur due to customs, carrier issues, or supplier production schedules.
• We will notify you immediately if we detect any delay.
• You will receive an updated estimated delivery date.
• If we delay your order and you wish to cancel, please refer to our Pre-Order Policy for refund terms.

Lost Shipments:

• In the rare event that a shipment is lost in transit before reaching our warehouse, we will investigate immediately.
• You may choose a full refund or a replacement (subject to supplier availability).

Damaged Items:

• If your item arrives damaged, please notify us within 48 hours of delivery.
• Provide clear photos of the damage and packaging.
• We will arrange a replacement or refund as appropriate.

9 Contact Us

If you have any questions about shipping, delivery, or your pre-order timeline, please reach out to us: