Privacy Policy

TERMS AND CONDITIONS

Effective Date: 20-05-2026

Last Updated: 20-05-2026
Country of Operation: Ghana

1. Introduction

Welcome to WendStarOnlineShop.com (“we”, “us”, “our”, or “the platform”).

These Terms and Conditions govern your use of our website and services. By using this website, you agree to these terms. If you do not agree, please do not use our site.

2. Our Contact Information (Ghana)

📧 Email Support:
support@wendstaronlineshop.com
info@wendstaronlineshop.com

📞 Phone / WhatsApp:
+233550365767
+233500676120
+233595441938
+233506207695

📍 Business Address (Ghana):
CG-1658-7039

3. Trust, Transparency & Legal Status

WendStarOnlineShop.com is a customer-focused Ghanaian marketplace currently in the process of formal business registration. While we complete that process, we operate with full transparency, integrity, and a commitment to every customer.

You can verify our presence in Ghana:

  • Physical address provided above

  • Phone numbers answered during business hours

  • Email responses within 24 hours

Important acknowledgment by using our website:
By placing an order, you understand and agree that:

  • You are buying from independent vendors, not directly from WendStarOnlineShop.com

  • We are not the seller of vendor-listed products

  • We facilitate payments, delivery coordination, and customer support

  • Product quality, shipping delays by vendors, or vendor disputes are the vendor’s responsibility

This transparency is our promise. We are building a trusted Ghanaian marketplace – one order at a time.

4. Products & Order Types

We offer two types of delivery timelines:

 
 
 Order Type Delivery Time
In-stock / Normal order 1 – 5 business days
Pre-order 30 – 45 days

You will clearly see which products are pre-order before checkout.

5. Accepted Payment Methods

We accept:

  • ✅ Mobile Money (MoMo) – Ghana

  • ✅ Bank transfer (local Ghana banks)

  • ✅ Visa

  • ✅ Mastercard

All payments are securely processed. You will receive a payment confirmation via email or SMS.

6. Delivery & Shipping

  • Delivery is available within Ghana only

  • Normal orders: 1–5 days after payment confirmation

  • Pre-orders: 30–45 days (we will keep you updated)

  • Delays caused by courier services or unforeseen events will be communicated

7. Returns & Refunds

  • Returns accepted within 7 days of delivery (unused, original packaging)

  • Pre-orders can be canceled within 48 hours of placing the order

  • Refunds are processed within 5–7 business days via original payment method

8. Marketplace & Vendor Disclaimer (Important)

WendStarOnlineShop.com is an online marketplace that connects customers with independent vendors.

We do not manufacture, store, or directly sell all products listed on our platform.

What we do:

  • Provide a platform for vendors to list products

  • Process payments securely

  • Facilitate communication between buyers and vendors

What we are NOT responsible for:

  • Product quality, defects, or safety issues

  • Vendor shipping delays outside our control

  • Vendor misrepresentation or false claims

  • Disputes between customers and vendors

You agree that the website and its owners shall not be held legally or financially responsible for any loss, damage, or dispute arising from vendor actions.

We act in good faith to resolve issues but assume no liability for vendor behavior.

9. Vendor Terms (For sellers on our platform)

If you are a vendor on WendStarOnlineShop.com, you agree that:

  • You are solely responsible for your product listings, pricing, and inventory

  • You must fulfill orders accurately and on time

  • You will not list illegal, counterfeit, or dangerous items

  • You indemnify (protect) WendStarOnlineShop.com from any claims arising from your products or actions

Vendors are independent. We do not employ or represent any vendor.

10. Limitation of Liability

To the maximum extent permitted by Ghanaian law:

  • The website and its owners are not liable for indirect, incidental, or consequential damages

  • Our total liability in any claim shall not exceed the amount you paid for the specific product involved

  • We are not liable for vendor-related losses

This applies even if we were advised of possible damages.

11. Intellectual Property

All design, text, graphics, and code on this website belong to WendStarOnlineShop.com or its vendors. You may not copy or reuse without permission.

12. Changes to These Terms

We may update these terms at any time. Changes are effective immediately upon posting. Check back regularly.

13. Governing Law

These terms are governed by the laws of Ghana.

Any disputes shall first be attempted to be resolved amicably. If unresolved, they may be brought before a competent court in Ghana.

14. Acceptance

By using WendStarOnlineShop.com, you confirm that you have read, understood, and agreed to these Terms and Conditions.

15. Acknowledgment Checkbox (For Checkout)

You agree to include the following checkbox at checkout:

☐ I confirm that I have read, understood, and agree to the Terms and Conditions. I acknowledge that I am buying from independent vendors, and WendStarOnlineShop.com is not liable for vendor-related issues.