Frequently Asked Questions

Wendstar Online Shop is an elite pre-order e-commerce platform based in Ghana. We allow customers to reserve high-demand products before they are officially released or restocked, guaranteeing access to items that frequently sell out.

A pre-order is a reservation of a product before it is released or restocked. When you place a pre-order with us:

• You pay for the item upfront to secure your allocation.
• We place the order with our verified supplier.
• Your item ships to our Ghana warehouse via Flight or Ship.
• Once it arrives, we deliver it to your door.

Pre-ordering guarantees your access to items that sell out quickly. Many of our products are limited releases or highly demanded items that are not available on the general market. By pre-ordering, you lock in your item at today’s price and skip the frustration of missing out.

Absolutely. Wendstar Online Shop is a registered business in Ghana, owned and operated by Diana Frimpong and Nelson A. Asamoah. We operate transparently and follow all applicable Ghanaian laws for e-commerce and data protection.

Placing a pre-order is simple:

• Browse our Shop page.
• Select the item you want to reserve.
• Click “Pre-Order Now” and complete checkout with your payment.
• You’ll receive an immediate confirmation email with your order number.

Yes, but with conditions:

• Within 24 hours: Cancel free of charge for a full refund.
• After supplier order is placed: Cancellation may not be possible.
• If we delay your order: You may cancel, but refunds are limited to the product cost only (see our Pre-Order Policy).

You may request changes to your order (such as delivery address updates) within 24 hours of placing it. Please contact us at Info@wendstaronlineshop.com immediately if you need to make a change.

You can check out as a guest, but creating an account is highly recommended. An account lets you track your pre-orders, view your order history, save addresses, and manage refunds more easily.

Yes! You can add multiple pre-order items to your cart and check out together. Please note that if items have different release dates or shipping methods, they may be dispatched at different times.

We offer two shipping methods from our supplier to our Ghana warehouse:

• By Flight: 1 – 3 weeks (after 2-week dispatch preparation).
• By Ship: Up to 3 months (after 2-week dispatch preparation).

So the total timeline is approximately 3 – 5 weeks by Flight or up to 14 weeks by Ship.

Shipping begins 2 weeks after your order is placed. This window allows us to verify payment, place the order with our supplier, and prepare your item for dispatch.

No. The shipping fee you pay at checkout covers the cost of getting your item to our Ghana warehouse only. Final delivery to your door is a separate, additional charge based on your location within Ghana.

Our team will contact you with the exact delivery fee before dispatching your item.

Delivery fees vary depending on your address (region, city, or area). Once your item arrives at our Ghana warehouse, we will quote the exact delivery fee for your location. Delivery is charged separately from shipping.

Yes. You’ll receive email and SMS updates at every stage:

• Order confirmation
• Supplier dispatch
• Arrival at our Ghana warehouse
• Delivery fee confirmation
• Final shipment to you

You can also check status via our Track Order page.

We accept:

• Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money)
• Debit & Credit Cards (Visa, Mastercard)
• Bank Transfer

Full payment is required at the time of placing your pre-order. This secures your allocation with our supplier immediately.

Yes. All transactions are processed through encrypted, PCI-compliant payment gateways. We never store your card details on our servers.

No. Once your order is confirmed and paid, the price is locked in. Even if the item’s retail price increases later, you pay only the price you were quoted.

No hidden fees. However, please note:

• Shipping fee: Paid at checkout (covers supplier-to-warehouse shipping).
• Delivery fee: Paid separately before final delivery to your address.

Both fees are transparent and communicated clearly before payment.

Yes, if you cancel within 24 hours of placing your order — you’ll receive a full refund. After that window, refunds depend on the specific circumstances. Please see our Refund & Returns Policy for details.

If we delay your order, we will notify you immediately with a new estimated date. If you choose to cancel due to the delay, we will refund the product cost only. Shipping and delivery fees are non-refundable, and the refund is issued once we find a new buyer for the goods.

Please notify us within 48 hours of delivery and provide clear photos of the damage. We will arrange a replacement or full refund, depending on your preference and product availability.

Refund timelines depend on your payment method:

• Mobile Money: 1 – 3 business days
• Debit/Credit Card: 5 – 7 business days
• Bank Transfer: 3 – 5 business days

Because pre-orders are reserved specifically for you, we do not accept returns for change of mind after delivery. However, if the item is damaged or incorrect, we will replace it or issue a full refund.