Privacy Policy
Your privacy matters to us. This policy explains what information we collect, why we collect it, how we protect it, and the rights you have over your personal data.
1 Introduction
Wendstar Online Shop (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at wendstaronlineshop.com and use our pre-order services.
By using our website, you consent to the practices described in this policy. If you do not agree, please discontinue use of our site.
Our Commitment
We will never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used only to serve you better.
2 Information We Collect
We collect two types of information from you:
Information You Provide Directly:
- Full name
- Email address
- Phone number
- Delivery address (region, city, area)
- Payment details (processed securely via our payment partners)
- Account login credentials (if you create an account)
- Communications you send us (emails, messages, support requests)
Information We Collect Automatically:
- IP address and browser type
- Device information (mobile, tablet, desktop)
- Pages you visit and time spent on our site
- Referring website or search terms
- Cookies and similar tracking technologies
Payment Information
We do not store your card details on our servers. All card payments are processed through encrypted, PCI-compliant payment gateways. We only receive a confirmation that your payment was successful.
3 How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Type of Data Used |
|---|---|
| Processing and confirming your pre-orders | Name, email, phone, address, payment confirmation |
| Sending order updates and shipping notifications | Email, phone number |
| Providing customer support | Name, email, order details, communications |
| Improving our website and services | Browsing data, device info, analytics |
| Preventing fraud and securing our platform | IP address, device info, payment data |
| Marketing communications (only with your consent) | Email, phone number |
5 Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly (e.g., cart, login).
- Performance Cookies: Help us understand how visitors use our site so we can improve it.
- Functional Cookies: Remember your preferences (e.g., language, region).
- Marketing Cookies: Used to show you relevant content (only with your consent).
You can control cookies through your browser settings. Disabling certain cookies may affect your experience on our site.
6 Data Security
We take the security of your personal information seriously. Our protections include:
- SSL/TLS encryption on all data transmitted between your browser and our site.
- PCI-compliant payment gateways for all card transactions.
- Restricted internal access — only essential team members can access customer data.
- Regular security reviews and updates to our platform.
- Secure, encrypted storage of customer records.
Please Note
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data with industry best practices.
7 Data Retention
We retain your personal information only as long as necessary to fulfill the purposes described in this policy. Specifically:
- Order records: Retained for 5 years for tax and legal compliance.
- Account information: Retained while your account is active, then deleted upon request.
- Marketing data: Retained until you unsubscribe or request deletion.
- Analytics data: Retained in aggregate (non-identifiable) form indefinitely.
8 Your Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of all personal information we hold about you.
Right to Correct
Request corrections to any inaccurate or incomplete information.
Right to Delete
Request deletion of your personal data, subject to legal retention requirements.
Right to Opt-Out
Unsubscribe from marketing communications at any time.
Right to Portability
Request a portable copy of your data in a common format.
Right to Object
Object to certain processing activities, like profiling or automated decisions.
To exercise any of these rights, please email us at Info@wendstaronlineshop.com. We aim to respond within 30 days.
9 Children’s Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.
If you believe a child has provided us with personal information, please contact us immediately at Info@wendstaronlineshop.com.
10 Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes:
- The “Last Updated” date at the top of this page will be revised.
- For significant changes, we will notify you via email or a prominent notice on our website.
- Continued use of our website after changes means you accept the updated policy.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:
Privacy Questions?
Our team is here to help with any data protection, privacy, or account-related concerns.