Pre-Order Policy

1 What Is a Pre-Order?

A pre-order is a reservation of a product before it is officially released, restocked, or shipped by the manufacturer or supplier. When you place a pre-order with Wendstar Online Shop, you are securing your access to that item ahead of the general market.

Unlike a standard purchase, a pre-order means the item is not yet in stock. Once the product becomes available, we ship it directly to you in the order reservations were received.

2 How Pre-Orders Work

Placing a pre-order with Wendstar Online Shop is simple. Here’s the exact process:

3 Payment Terms

To secure your pre-order, full payment is required at the time of reservation. This ensures we can immediately place the order with our supplier and guarantee your allocation.

We accept the following payment methods:

• Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money)
• Debit & Credit Cards (Visa, Mastercard)
• Bank Transfer (details provided at checkout)

4 Shipping Methods & Timelines

Once your pre-order is confirmed, we begin the shipping process 2 weeks after your order is placed. This 2-week window allows us to consolidate, verify, and dispatch your item from the supplier.

We offer two shipping methods from the supplier to our Ghana warehouse. Each has different timelines and cost implications:

5 Delivery to You

Once your pre-ordered item arrives at our Ghana warehouse, we arrange final delivery to your provided address. Please note the following important details:

• Delivery is an additional charge. Package delivery to you is NOT included in the product price or the shipping fee to our warehouse.
• Delivery fees vary by location. The exact fee is calculated based on your delivery address (region, city, or area) and will be communicated to you before final dispatch.
• We may contact you for payment. A member of our team will reach out to confirm the delivery fee and arrange payment before shipping your item.
• Tracking is provided. Once dispatched, you’ll receive tracking details via email and SMS.

6 Delays & Updates

While we work hard to meet every estimated timeline, delays occasionally happen due to global shipping conditions, customs clearance, or supplier production schedules.

If a delay occurs with your order:

• We will notify you immediately via email and SMS.
• You will receive an updated estimated delivery date.
• You may choose to keep your order or request a cancellation (see Section 7).

7 Cancellations

We understand that plans change. Here is how cancellations work for pre-orders:

• Before we place the supplier order: You can cancel free of charge within 24 hours of placing your pre-order.
• After the supplier order is placed: Cancellations may not be possible, as your item has already been secured with the supplier.
• If we delay your order: You may request a cancellation, but please read the refund terms in Section 8 carefully — refunds in delay cases are limited.

To request a cancellation, please contact us immediately at Info@wendstaronlineshop.com or call our hotlines.

8 Refunds

Refunds are processed based on the reason for cancellation. Please read the following carefully:

Full Refund Cases:

• Cancellation within 24 hours: Full refund (product + shipping), processed within 3 – 5 business days.
• Supplier cancellation: Full refund if a product is discontinued or unavailable.
• Delivery failure on our side: Full refund including delivery fees.
• Damaged or incorrect item: Full refund or replacement, based on your preference.

Partial Refund Cases (Delay-Related Cancellation):

• If we delay your order and you choose to cancel, you will receive a refund of the product cost only.
• Shipping fees (paid to get the item from supplier to our warehouse) are non-refundable.
• Delivery fees (paid to get the item to you) are non-refundable.
• The refund is issued only after we have successfully found a new buyer for your goods.

Refunds are issued to the original payment method used. Mobile Money refunds typically process within 1 – 3 business days. Card refunds may take up to 7 business days depending on your bank.

For complete details, please see our Refund & Returns Policy.

9 Pricing Changes

Once your pre-order is confirmed and payment is received, the price you paid is locked in. We will never charge you extra, even if the item’s retail price increases after your reservation.

Prices displayed on our website are in Ghanaian Cedis (GHS) and include applicable taxes unless otherwise stated. Shipping fees and delivery fees are calculated separately and are clearly shown during checkout and before final dispatch.

10 Contact Us

If you have any questions about this Pre-Order Policy, please reach out to our dedicated support team. We’re always happy to help.